Housekeeping – Conflict Resolution

Good afternoon!

As happens when groups of people get together – sometimes conflict happens. This is simply part of human interaction. How we choose to engage one another when conflict arises, and how we choose to respond to conflict are within our own scope of influence. How others choose to respond to conflict is often outside our realm of control.

To aid in the resolution of conflict, the MES has devoted a rather large section in the Membership Handbook that helps identify steps to resolving conflict when it happens.

TLDR: Read the section in the Membership Handbook starting on pages : 24-25 starting with “Conflict resolution”.

Should you find that you have difficulty with the steps outlined, you may come to myself, my aDC Arbitration – Aaron Hanten – or any member of my Staff to aid you in seeking resolution to your concerns.


The purpose of conflict resolution is to avoid an escalation of conflict behavior. Mind’s Eye Society relies upon three fundamental principles in resolving conflicts:

❖ All members deserve to be treated fairly.
❖ All members must treat each other respectfully.
❖ Conflicts can only be resolved when they are brought to the attention of everyone involved.

The following steps can help guide you through any interpersonal or organizational disputes between yourself and a fellow member or officer:

❖ A Cool Down Period
❖ Open Discussion
❖ Mediation

Cool Down Periods

In a game setting that is specifically designed to be dramatic, emotional responses are bound to occur. In tense situations between two or more members, any of them (or a presiding officer) may choose to call a Cool Down Period in order to allow the situation to de-escalate. A member may ask to “cool down” for him/herself only. Officers may ask for it for the situation as a whole, to include as many members as the officer deems necessary. For very intense conflicts, this period may last up to 24 hours. If the Cool Down Period occurs during role play, when the scene is resumed any player(s) still in need of time away from the conflict may turn over their character(s) to the storyteller for proxy. The presiding storyteller is empowered to determine when a scene will be resumed, and is responsible for ensuring the scene’s resolution. All members must respect another member’s decision to remove themselves from an upsetting situation. Presiding officers (storyteller and coordinator) must ensure that this option is not used in a way to gain unfair advantage.

Open Discussion

In this step, the members should politely and respectfully let other involved parties know what is causing the conflict from their perspective. This conversation can be face-to-face, on the phone, or on IRC or another electronic medium. Members shall try to solve any interpersonal conflicts by open discussion if at all possible before involving officers or other members.


If open discussion between two members in conflict is unable to resolve the conflict, mediation will be attempted. Mediation involves bringing in an agreed-upon third party to discuss the conflict with all of the affected parties. Informal involvement of a third party may resolve the conflict.

Conflict is an uncomfortable thing, often filled with messy emotions and listening barriers on many sides of the issue. Please feel free to come to myself, or my aDC Arbitration – Aaron Hanten – should you need guidance or assistance. If you are not comfortable with myself or Aaron, you may approach any member of the aDC Staff with your concerns and they will be addressed.

Ever Forward,

DC – DMH AZ D010
MESCON 2019 – Concierge Lead

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